House of Trix Terms and Conditions
A confirmation of requirements will be produced prior to the commencement of any work. All the details of the work and any specific requirements will be listed. By signing and returning the confirmation constitutes your acceptance of our Terms and Conditions herein. No work will be undertaken without a signed confirmation. For regular clients a Service Level Agreement will be drawn up in addition to the confirmation of requirements detailing duration, cost and service level agreed.
Payment terms are immediate upon presentation of invoice for all other work, unless agreed otherwise in writing prior to commencement of work. For larger projects a deposit of 50% of the total cost may be requested. Regular contract client payments are payable monthly in advance and run on a 6 or 12-month contract. Any additional hours will be charged at an agreed rate. Hours may be carried forward to the following month by prior agreement only with House of Trix but cannot run past the contract end date and are not refundable.
The preferred payment method is via an electronic payment service i.e. BACS, Internet banking or by cash or cheque payable to House of Trix. Payment terms are immediate upon presentation of a Pro-forma Invoice or invoice. All bank charges relating to direct bank transfer payments or relating to a payment returned unpaid are to be borne by the client. An administration charge of £25.00 will be added on any outstanding balance overdue by more than 7 working days from the invoice due date.
Any expenses within the agreement are payable in advance e.g. couriers, printing, bought in services, prior to their procurement. These will be highlighted accordingly within the agreement and are in addition to the agreed service rate. Any travelling time will be charged at the standard hourly rate.
All costs are subject to change by House of Trix without prior notice.
Timescales for completion of work may be agreed prior to the commencement of work. Any work required urgently (within 24 hours or over a week-end) and outside of the agreed timescales will be subject to a surcharge.
Should the agreed client requirements change once work has commenced, we reserve the right after consultation to amend the original agreement and costs.
If work is cancelled after it has been agreed, the client is liable for payment of the work done to the date of cancellation and may incur a loss of earnings charge.
Artwork - Upon receipt of an artwork proof, you have 14 days to submit your approval or amendments to House of Trix. After this time the work shall be considered approved and any outstanding monies will be due.
Websites - Failure to communicate to House of Trix within 14 days of the site preview phase of any required amends, the website will be considered approved and will be launched “live” and all outstanding monies will then be due.
House of Trix retains the right to reject work for any client, which involves material House of Trix finds to be immoral, illegal, objectionable or questionable in terms of origin.
All work will be proof read and checked before passing to the client, however final proof reading is the responsibility of the client. We will only proceed to print once we have your authorisation - House of Trix Ltd cannot accept any responsibility for any errors once a proof has been checked and approved by yourself. Further amends after the receipt of proof approval will be subject to a minimum hourly charge.
Confidentiality is one of the most important aspects of House of Trix and we are happy to sign any confidentiality or non-disclosure agreements. All information held by House of Trix in relation to the client will be done so in a secure environment and in accordance with Data Protection requirements.
We advise all clients to use a traceable and secure delivery method for valuable documents that require specific delivery. We will return these documents using a similar method.
All logos and corporate identity requirements not provided by us are to be supplied electronically via PDF format. It is the responsibility of the client to ensure there are no copyright infringements.
House of Trix is not responsible for the end use of any document produced or edited on our client’s behalf. Clients are solely responsible for it appropriate use, including abiding by any copyright, plagiarism or any other appropriate law. Whilst working on behalf of the client, the client agrees that House of Trix will not be held liable for the content of any document produced.
All electronic documentation, emails, files, discs etc will be scanned for viruses, however even after scanning no unsolicited attachments to emails without a message alongside the attachment will be opened. House of Trix operates Anti Virus Software and Firewall systems.
If at any time a client is dissatisfied with the service provided by House of Trix and feel they have cause to complain, the complaint should be brought to the attention of House of Trix immediately and in writing.
All copyright of any originated work belongs to House of Trix. This is only transferable by request and must be clearly printed on the confirmation of requirements contract. Reproduction of artwork is by permission of House of Trix only.
House of Trix Issue 2 February 06